Our Shelf support

Publisher: Nathan Fogelson Ballard
Last updated: September 30, 2026

For app help, abuse reports, or privacy questions, email natfo.apps@gmail.com. Include “Our Shelf” in the subject and describe the issue. Avoid sending passwords or another person's private photos unless needed to explain it.

Sharing and synchronization

Real shared shelves require an iCloud account and a signed app on a physical iPhone or iPad. Changes on other devices depend on connectivity and iCloud synchronization. Check the app's “Waiting to sync” indicator and reopen the app after reconnecting.

Content concerns

Use a product's Report and remove action to hide it immediately and queue deletion for the shared shelf. There is no human review before removal. Contact support about abuse or mistakes; the shelf owner can remove members, and members can leave.

Privacy

Read the privacy policy and privacy choices and deletion instructions. Resolved support/privacy emails are deleted from the managed mailbox within 90 days. Copies held by email providers or the sender are handled separately.